Shipping, Returns, Policies, etc.
All USA customers will enjoy FREE shipping unless otherwise noted.
If you opt for the extra Priority Mail service, additional postal charges will be applied, but please know that the USPS advertises a 2 to 3 Day Delivery for domestic deliveries. "Priority Mail" orders are given first priority in our office, and if the order was placed before 12 pm it will usually be shipped the same day. The shipping label is automatically generated based on the delivery address (the 2 or 3-day distinction is not anything we can choose or control, but is something the USPS configures).
For our international customers:
International shipping rates will vary depending on total package weight and the country where the parcel is being shipped. The actual cost will be calculated for you during the checkout process (but before you submit the order). If you are curious about the postal rates for any particular item, go ahead and add the item to your cart and then at the bottom of your cart there is a "Get Rates" calculator that you can apply. The rate will automatically be calculated for you based on the weight of the items and your address. (So, you have time to change your mind if it doesn't seem worth the postal charges, and we will totally understand!). On that note, we have discovered that the postal system has a minimum ounce requirement, so it almost seems more advantageous to order several things and the rate will not increase that much, if at all, especially for very small items.
What shipping method do you use?
All domestic orders are shipped via USPS or UPS. We pack everything very carefully and the shipping method is determined by the weight of the parcel. International Shipments will be shipped via USPS International or handled through a third party international shipping service (e.g. FedEx) by special request and additional cost.
Please make sure your shipping address is entered correctly at the time of order. If a package is returned to us with an insufficient or incorrect address, we will make contact with you for re-shipment. However, due to the additional expense of shipping a second time, we may need to collect for postage.
When will my order ship?
Generally, in-stock items are shipped within 1-2 business days following payment unless otherwise requested. Orders are processed in the order they are received with most items being mailed via USPS First Class Standard or Priority Mail. We strive to get your shipments processed within 1 or 2 business days, but during special promo times, there may be some additional delays. Machines are typically sent via UPS Ground. You will receive a shipping confirmation e-mail when your order has shipped. This confirmation will also include tracking information so you can track your parcel along the way*.
*International shipments using our Standard International Mail services will not have tracking information available to their country of destination.
How long will it take for my order to arrive?
Please allow seven days for delivery to US addresses. Often, a package will scan as delivered a day ahead of actual delivery, and it may end up in your mailbox from overzealous scanning the day before... (I know, silly USPS, right?). If it doesn't arrive the next day after showing as "delivered" in the tracking, the good news is your local postal service can access additional tracking info and can pinpoint the exact house delivery location via GPS tracking for the delivery scan.
If you opt for the extra Priority Mail service, additional postal charges will be applied, but please know that the USPS advertises a 2 to 3 Day Delivery. "Priority Mail" orders are given first priority in our office, and if the order was placed before 12 pm it will usually be shipped the same day. The shipping label is automatically generated based on the delivery address (the 2 or 3-day distinction is not anything we can choose or control, but is something the USPS configures).
International addresses: Due to customs inspections in the country of receipt, more time is required for delivery to addresses outside the United States. We find most orders arrive within two to three weeks, but occasionally an order takes longer due to the amount of time it takes the package to clear customs.
I live outside the USA, what do I need to know about international shipments?
Delivery time to your address can vary significantly depending on how long your package takes to clear customs in your country and the delivery performance of your country’s postal service. We find that the majority of international orders arrive within two to three weeks, but occasionally an order takes longer. We do not consider an international package to be lost in transit until six weeks have passed from the date of shipping. International orders are almost never lost in delivery, but they can definitely take some time to arrive. If delivery time is of great importance, then contact us for a FedEx quote. it is much, much more expensive, but it is extremely fast and efficient.
Tracking information and status of delivery on international shipments is only available while the package is en route within the United States. Once it leaves the country, tracking is inconsistent or altogether unavailable... your parcel will sometimes even show as "delivered" when it's sitting at the post office, so be sure to check with your local postal carrier in these instances.
Import Duties: All orders are shipped with a reported customs value showing the full retail price of the items in the order. Any discounts or coupon codes used are not reflected in the reported customs value. We are not able to change this. You are responsible for any customs and import duties imposed by your local customs service. Every country has different customs policies, so if you have any questions on this, please contact your local customs service.
RETURNS, POLICIES, ETC.
What is your Return Policy?
We stand behind the products we sell. If you have any questions about something you have purchased, let us know soon after you receive your order and we will be happy to assist you. Because we pay the postage to ship most orders, some returns will be given an in-store credit or assessed a 15% restocking fee. Please include a copy of your order along with any email correspondence, notes or requests (be as specific as possible) to the address below:
The Featherweight Shop
P.O. Box 620
Kooskia, Idaho 83539 USA
Generations of days-gone-by have used and enjoyed some of our vintage offerings. It is our wish that future generations will be able to delight in the sewing items you cherish as a result of your purchase from The Featherweight Shop. Some of the items are Vintage & Antique in nature, so please regard this when considering the items offered. Not everything will be perfect and may have some age-related characteristics. Descriptions are somewhat subjective, anyway, and may or may not include the details you need. With this in mind, please e-mail us anytime with questions. Sometimes we are not always aware of the environment our vintage items come from, but rest assured our environment is absolutely clean and smoke-free.
What if an item goes on sale a few days after my purchase?
Occasionally, our suppliers permit us a special buy in bulk quantities and we enjoy passing these savings on to our customers. Therefore, if something goes on sale within a few days* after your purchase, no problem at all. Please contact us and we will refund you the difference in the form of a gift certificate to use for future orders. (*The only exception to this rule is during our annual 12 Days of Christmas Sale when each day features a new sale item. Please read the 12 Days of Christmas Sale rules during the event for more information.)
The item I would like to purchase is a gift, do you gift wrap?
All purchases are given an extra special personal touch and care in packing. Whether it is a gift for someone else or a gift for yourself, most all of our items are gift-wrapped -- we have you covered!