All domestic orders are shipped via USPS or UPS. We pack everything very carefully and the shipping method is determined by the weight of the parcel. International Shipments will be shipped via USPS International or handled through a third party international shipping service (e.g. FedEx) by special request and additional cost.

Please make sure your shipping address is entered correctly at the time of order.  If a package is returned to us with an insufficient or incorrect address, we will make contact with you for re-shipment.  However, due to the additional expense of shipping a second time, postage costs will be collected for reshipment.

WARNING! ⚠ Shipping to an alternate address that is not your own: Due to an increase of stolen or mishandled packages, we will not be able to provide delivery guarantee or replacements for shipments to locations such as hotels, businesses or other addresses not your own.  Delivery and assessment of the individual, facility or staff to accept and re-deliver the package safely and complete to you will be at your own risk.  If the order is missing or determined to be mishandled by the facility who received your package at the alternate address, you will need to make arrangements with that person, place or entity or contact your private insurance company for additional third-party coverage in advance of ordering.   

Generally, in-stock items are shipped within 1-2 business days following payment unless otherwise requested. Orders are processed in the order they are received with most items being mailed via Media Mail, First Class, Ground Advantage, UPS Ground, depending on product type. We strive to get your shipments processed within 1 or 2 business days, but during special promo times, holidays, etc. there may be some additional delays.  You will receive a shipping confirmation e-mail when your order has shipped. This confirmation will also include tracking information so you can track your parcel along the way*.  If you think you have not received a shipping confirmation, please check your spam email folder, or login to your account and check order status. 

*International shipments using our Standard International Mail services will not have tracking information available to their country of destination.  They will only have tracking within the US while the package is on its way to the international acceptance center before leaving the country.  At that point, the package will not scan until it is delivered to you, often several weeks after leaving the acceptance center (most often in Los Angeles, California).  Your package is not lost, so please be patient. This page offers additional insight into the tracking process. 

NOTE:  Priority Mail requested orders (additional postage fees paid) are given first priority in our shipping department and moved out of the standard, chronological orders with free shipping and put at the front of the shipping processing line.  Also, if the order is placed before 12 pm and Priority Mail is selected, the parcel will usually ship out the same day**.   When opting for Priority Mail service, please note that the USPS advertises a 2 to 3 day delivery time for domestic deliveries, but those delivery times are not guaranteed, and may actually take longer. The shipping label is automatically generated based on the delivery address (the 2 or 3-day distinction or delivery time is not anything we can choose or control, but is something the USPS configures).

**Same day service may not be available during special promotional events or during our annual Holiday Sales.

Please allow seven business days for delivery to US addresses.  Often, from overzealous scanning, a package will scan as delivered a day before the package actually arrives.  If it doesn't arrive the next day after showing as "delivered" in the tracking, the good news is your local postal service can access additional tracking info and can pinpoint the exact house delivery location via GPS tracking for the delivery scan.  They can then locate the parcel and redeliver it to you.

Parcels delayed by the carrier and arriving after the USPS time indication are not eligible for refunds, but please feel free to contact your local post office to present your case for delivery expectations and their services rendered. 

Please note: If your package has not arrived and tracking shows it as delivered, you must notify us within 30 days of your purchase date so we can investigate the issue. We are unable to assist with missing package claims submitted beyond this 30-day window.

Delivery time to your address can vary significantly depending on how long your package takes to clear customs in your country and the delivery performance of your country’s postal service. We find that the majority of international orders arrive within two to three weeks, but occasionally an order takes longer. Under normal shipping times, we do not consider an international package to be lost in transit until six weeks have passed from the date of shipping (now, 10-12 weeks post-Covid times). International orders are almost never lost in delivery, but they can definitely take some time to arrive. If delivery time is of great importance, then contact us for a FedEx quote. it is much, much more expensive, but it is extremely fast and efficient.

Tracking information and status of delivery on international shipments is only available while the package is enroute within the United States.  Once it leaves the country, tracking is inconsistent or altogether unavailable.  Your parcel will sometimes even show as "delivered" when it's sitting at the post office, so be sure to check with your local postal carrier in these instances. This page offers additional insight into the tracking process.  

Import Duties: All orders are shipped with a reported customs value showing the full retail price of the items in the order. Any discounts or coupon codes used are not reflected in the reported customs value. We are not able to change this. You are responsible for any customs and import duties imposed by your local customs service. Every country has different customs policies, so if you have any questions on this, please contact your local customs service.

We stand behind the products we sell. Returns of eligible* items are accepted within 30 days of the delivery of your order.  Contact us to begin a return.

Because we pay the postage to ship most orders, returning shipment costs are the responsibility of the buyer.  Eligible* returns will be given an in-store credit or refund for the purchased price of the item(s).  Additionally and if applicable, any promotional items not returned with qualifying orders will be deducted from the total refund or credit.  Please include a copy of your order along with any email correspondence, notes or requests (be as specific as possible) to the address below:

The Featherweight Shop
P.O. Box 620
Kooskia, Idaho 83539 USA

*Items not eligible for return or refund: cut fabric yardage, consignment products, tools, media (DVD, Streaming, books, printed materials, manuals, pattern PDF, etc.), services rendered, clearance / closeout items, used or opened merchandise.

Occasionally, our suppliers permit us a special buy in bulk quantities at various times of the year, and we enjoy passing these savings on to our customers!  We may sometimes have old inventory that is on clearance or close out sale with limited quantities available, too.  Thus, in order to be fair to all of our customers, any and all promotional discounts are only provided during the allotted dates and / or times in the Pacific Time Zone with no rainchecks available. (Because we have to have a cut-off time for everyone, it may as well be the advertised dates/times.) 

To be the first to know of our promotions, be sure to sign up for the newsletter here. 

All purchases are given an extra special personal touch and care in packing. Whether it is a gift for someone else or a gift for yourself, most all of our items are gift-wrapped or include a touch of ric rac, whenever possible -- we have you covered!