Shipping and Returns
All USA customers will enjoy FREE shipping unless otherwise noted. International shipping rates will vary depending on total package weight and the country where the parcel is being shipped. The actual cost will be calculated for you during the checkout process (but before you submit the order).
For our international customers who are curious about the postal rates for any particular item, go ahead and add the item to your cart and begin the checkout process by entering your mailing address and continuing on to the next screen. The rate will automatically be calculated for you (based on your address) and will show on that next screen before the order is even submitted. (So, you have time to change your mind if it doesn't seem worth the postal charges, and we will totally understand!). On that note, we have discovered that the postal system has a minimum ounce requirement, so it almost seems more advantageous to order several things and the rate will not increase that much, if at all, especially for very small items.
What shipping method do you use?
All domestic orders are shipped via USPS or UPS. We pack everything very carefully and the shipping method is determined by the weight of the parcel. International Shipments will be shipped via USPS International or handled through a third party international shipping service (e.g. FEDEX) by special request and additional cost.
When will my order ship?
Generally, in stock items are shipped within 1-2 business days following payment unless otherwise requested. Most items are mailed via USPS First Class Standard or Priority Mail. Machines are typically sent via UPS Ground. You will receive a shipping confirmation e-mail when your order has shipped. This confirmation will also include tracking information so you can track your parcel along the way*.
*International shipments using our Standard International Mail services will not have tracking information available to their country of destination.
How long will it take for my order to arrive?
Please allow seven days for delivery to US addresses. Often, a package will scan as delivered a day ahead of actual delivery, and it may end up in your mailbox from over zealous scanning the day before... (I know, silly USPS, right?). If it doesn't arrive the next day after showing as "delivered" in the tracking, the good news is your local postal service can access additional tracking info and can pinpoint the exact house delivery location via GPS tracking for the delivery scan.
International addresses: Due to customs inspections in the country of receipt, more time is required for delivery to addresses outside the United States. We find most orders arrive within two to three weeks, but occasionally an order takes longer due to the amount of time it takes the package to clear customs.
I live outside the USA, what do I need to know about international shipments?
Delivery time to your address can vary significantly depending on how long your package takes to clear customs in your country and the delivery performance of your country’s postal service. We find that the majority of international orders arrive within two to three weeks, but occasionally an order takes longer. We do not consider an international package to be lost in transit until six weeks have passed from the date of shipping. International orders are almost never lost in delivery, but they can definitely take some time to arrive. If delivery time is of great importance, then contact us for a FEDEX quote. it is much, much more expensive, but it is extremely fast and efficient.
Tracking information and status of delivery on international shipments is only available while the package is en route within the United States. Once it leaves the country, tracking is inconsistent or altogether unavailable... your parcel will sometimes even show as "delivered" when it's sitting at the post office, so be sure to check with your local postal carrier in these instances.
Import Duties: All orders are shipped with a reported customs value showing the full retail price of the items in the order. Any discounts or coupon codes used are not reflected in the reported customs value. We are not able to change this. You are responsible for any customs and import duties imposed by your local customs service. Every country has different customs policies, so if you have any questions on this, please contact your local customs service.
What is your Return Policy?
We stand behind the products we sell. If you have any questions about something you have purchased, let us know soon after you receive your order and we will be happy to assist you. Because we pay the postage to ship most orders, some returns will be assessed a 15% restocking fee.
Generations from days gone-by have used and enjoyed some of our vintage offerings. It is our wish that future generations will be able to delight in the sewing items you cherish as a result of your purchase from The Featherweight Shop. Some of the items are Vintage & Antique in nature, so please regard this when considering the items offered. Not everything will be perfect and may have some age related characteristics. Descriptions are somewhat subjective, anyway, and may or may not include the details you need. With this in mind, please e-mail us anytime with questions. Sometimes we are not always aware of the environment our vintage items come from, but rest assured our environment is absolutely clean and smoke free.
The item I would like to purchase is a gift, do you giftwrap?
All purchases are given an extra special personal touch and care in packing. Whether it is a gift for someone else, or a gift for yourself, most all of our items are gift-wrapped -- we have you covered!
Payment Methods Accepted: Visa, Mastercard, Discover, American Express, Cash, Check, Money Order, Cashier’s Check, PayPal and Lay-A-Way on occasion