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Shipping, Returns, Policies, etc.

Regarding USPS Worker Shortage, etc:  We want to reassure you that as a small family business, The Featherweight Shop is still up and running, and we are dedicated to supporting our customers.  Please be extra patient as we process orders and you wait for packages to arrive.  Post offices around the world, UPS and FedEx are also experiencing some longer delays, with international orders taking 4-6 weeks longer than normal shipping times.  

SHIPPING COSTS

All USA customers will enjoy FREE shipping unless otherwise noted.  Free standard shipping will be our selection based on package type (Media Mail, Parcel Post, First Class, etc.) and may be sent in multiple shipments.

If you opt for the extra Priority Mail service, additional postal charges will be applied.

For our international customers:

International shipping rates will vary depending on total package weight and the country where the parcel is being shipped.  The actual cost will be calculated for you during the checkout process (but before you submit the order). If you are curious about the postal rates for any particular item, go ahead and add the item to your cart and then at the bottom of your cart there is a "Get Rates" calculator that you can apply.  The rate will automatically be calculated for you based on the weight of the items and your address.  (So, you have time to change your mind if it doesn't seem worth the postal charges, and we will totally understand!).  On that note, we have discovered that the postal system has a minimum ounce requirement, so it almost seems more advantageous to order several things and the rate will not increase that much, if at all, especially for very small items.

Import Duties: All orders are shipped with a reported customs value showing the full retail price of the items in the order. Any discounts or coupon codes used are not reflected in the reported customs value. We are not able to change this. You are responsible for any customs and import duties imposed by your local customs service. Every country has different customs policies, so if you have any questions on this, please contact your local customs service.

What shipping method do you use?

All domestic orders are shipped via USPS or UPS. We pack everything very carefully and the shipping method is determined by the weight of the parcel. International Shipments will be shipped via USPS International or handled through a third party international shipping service (e.g. FedEx) by special request and additional cost.

Please make sure your shipping address is entered correctly at the time of order.  If a package is returned to us with an insufficient or incorrect address, we will make contact with you for re-shipment.  However, due to the additional expense of shipping a second time, we may need to collect for postage.

When will my order ship?

Generally, in-stock items are shipped within 1-2 business days following payment unless otherwise requested. Orders are processed in the order they are received with most items being mailed via USPS Media Mail, First Class Standard or Priority Mail, depending on product type. We strive to get your shipments processed within 1 or 2 business days, but during special promo times, holidays, etc. there may be some additional delays.  Machines, Sew Steady Tables and large packages are typically sent via UPS Ground. You will receive a shipping confirmation e-mail when your order has shipped. This confirmation will also include tracking information so you can track your parcel along the way*.

*International shipments using our Standard International Mail services will not have tracking information available to their country of destination.

NOTE:  Priority Mail requested orders (additional postage fees paid) are given first priority in our shipping department and moved out of the standard, chronological orders with free shipping and put at the front of the shipping processing line, so-to-speak.  Also, if the order is placed before 12 pm and Priority Mail is selected, the parcel will usually ship out the same day**.   When opting for Priority Mail service, please note that the USPS advertises a 2 to 3 day delivery time for domestic deliveries, but those delivery times are not guaranteed, and may actually take longerThe shipping label is automatically generated based on the delivery address (the 2 or 3-day distinction or delivery time is not anything we can choose or control, but is something the USPS configures).  We are not privy to shipping time procedures and durations once parcel is placed in the care of the shipping company.

**Same day service may not be available during special promotional events or during our annual Holiday Sales.

 

How long will it take for my order to arrive?

Please allow seven days for delivery to US addresses.  Often, from overzealous scanning, a package will scan as delivered a day before the package actually arrives.  If it doesn't arrive the next day after showing as "delivered" in the tracking, the good news is your local postal service can access additional tracking info and can pinpoint the exact house delivery location via GPS tracking for the delivery scan.  They can then locate the parcel and redeliver it to you. 

If you opt for the extra Priority Mail service, additional postal charges will be applied.  Priority Mail requested orders are given first priority in our shipping department and moved out of the standard, chronological orders with free shipping and put at the front of the shipping processing line, so-to-speak.  When opting for Priority Mail service, please note that the USPS advertises a 2 to 3 day delivery time for domestic deliveries, but those delivery times are not guaranteed, and may actually take longerThe shipping label is automatically generated based on the delivery address (the 2 or 3-day distinction or delivery time is not anything we can choose or control, but is something the USPS configures).  We are not privy to shipping time procedures and durations once parcel is placed in the care of the shipping company.  Parcels delayed by the carrier and arriving after the USPS time indication are not eligible for refunds, but please feel free to contact your local post office to present your case for delivery expectations and their services rendered. 

 

International addresses:  Due to customs inspections in the country of receipt, more time is required for delivery to addresses outside the United States.   We find most orders arrive within two to three weeks, but occasionally an order takes longer due to the amount of time it takes the package to clear customs.  Note:  Post-covid shipping times are now taking 4-6 weeks longer than normal.  Also, tracking is not going to update regularly after the parcel leaves the United States.

 

I live outside the USA, what do I need to know about international shipments?

Delivery time to your address can vary significantly depending on how long your package takes to clear customs in your country and the delivery performance of your country’s postal service. We find that the majority of international orders arrive within two to three weeks, but occasionally an order takes longer. Under normal shipping times, we do not consider an international package to be lost in transit until six weeks have passed from the date of shipping (now, 10-12 weeks post-Covid times). International orders are almost never lost in delivery, but they can definitely take some time to arrive. If delivery time is of great importance, then contact us for a FedEx quote. it is much, much more expensive, but it is extremely fast and efficient.

Tracking information and status of delivery on international shipments is only available while the package is en route within the United States.  Once it leaves the country, tracking is inconsistent or altogether unavailable.  Your parcel will sometimes even show as "delivered" when it's sitting at the post office, so be sure to check with your local postal carrier in these instances.

Import Duties: All orders are shipped with a reported customs value showing the full retail price of the items in the order. Any discounts or coupon codes used are not reflected in the reported customs value. We are not able to change this. You are responsible for any customs and import duties imposed by your local customs service. Every country has different customs policies, so if you have any questions on this, please contact your local customs service.

 

RETURNS, POLICIES, ETC.

What is your Return Policy?

We stand behind the products we sell. If you have any questions about something you have purchased, let us know soon after you receive your order and we will be happy to assist you.  Because we pay the postage to ship most orders, returning products is the responsibility of the buyer.  Only eligible* returns will either be given an in-store credit or assessed a 15% restocking fee.  Please include a copy of your order along with any email correspondence, notes or requests (be as specific as possible) to the address below:

The Featherweight Shop
P.O. Box 620
Kooskia, Idaho 83539 USA

*Items not eligible for return or refund: consignment products, tools, printed books, manuals or patterns (digital or printed), services rendered, clearance / closeout items, used or opened merchandise.

 

What if an item goes on sale a few days after my purchase?

Occasionally, our suppliers permit us a special buy in bulk quantities at various times of the year, and we enjoy passing these savings on to our customers!  We may sometimes have old inventory that is on clearance or close out sale with limited quantities available, too.  Thus, in order to be fair to all of our customers, any and all promotional discounts are only provided during the allotted dates and / or times in the Pacific Time Zone with no rainchecks available. (Because we have to have a cut-off  time for everyone, it may as well be the advertised dates/times.) 

To be the first to know of our promotions, be sure to sign up for the newsletter here

 

The item I would like to purchase is a gift, do you gift wrap?

All purchases are given an extra special personal touch and care in packing. Whether it is a gift for someone else or a gift for yourself, most all of our items are gift-wrapped or include a touch of ric rac, whenever possible -- we have you covered!


Payment Methods Accepted:

Visa, Mastercard, Discover, American Express, Cash, Check, Money Order, Cashier’s Check, and PayPal. 
You can order through our website by checking out online, or give us a call and we can take your order over the phone, or submit your order request in writing to the mailing address on our Contact Us page.
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