Pattern, Love Letter Pillow Cover / MINI Quilt by Ellis & Higgs (digital download)

**DIGITAL PATTERN DOWNLOADING & POLICY DETAILS:

Downloading

When you complete your order, you will receive an email that says "Your downloads are ready".  In this email you will have a unique URL link to click on which will lead you back to our website and the following screen:

 Click on the words "Download Now" so that a little window pops up for you to select whether you want to open it as a PDF or save it to your computer.  Be patient with your first attempt - the file is large, so it may take a few moments to load the PDF depending on your ISP connection speed.

Once the window pops up you can select either option of whether to "Open" or "Save".  If saving it, just be sure to make a note of where you are saving it on your computer so you can retrieve it later.

If you click on your download link and a web browser appears but only presents you with a white screen or downloading doesn't appear to take place, most likely there is an incompatibility between the web browser you are using, your system software, and the way our website serves files. First try switching to a different web browser. (For example, if you are using Internet Explorer, try starting the download with Firefox instead.  We have found that Firefox works very well!)

However, if switching browsers does not work for you, try downloading it from your laptop or desktop computer rather than an iPad or mobile device.  This usually solves the issue as the iPad tends to hide downloaded files in odd places and requires a reader app to open it (Adobe Reader App or Kindle App are free). 

If all else fails, you can forward your email link to a friend or local copy center business to have them download and print it for you.

Digital Policy Details

This digital product policy is designed to help you understand our commitment to you but also remind you of your responsibilities when you purchase digital products from The Featherweight Shop.  If you have a registered account with our website, then your order history is provided once you login to your account.  You can then download any digital product or pattern purchases at any time in the future using your order history.  Due to the nature of digital products, saving to computers, etc., refunds cannot be issued.  If you would like a hard copy of this pattern, then please feel free to forward the digital file that is emailed to you to a family member, friend or your local copy center for printing. 

If you do not have a registered account, then please know that it is your responsibility to promptly download and save the file you purchased to your computer. Once you have downloaded and saved your item, safeguarding it is up to you. Be sure to back up your files, because it is not a matter of "if", but "when" your files will be lost. Carbonite, Backblaze or other backup file system is highly recommended. You set it up and never have to worry again.  However, if you ever need to recover your lost files, these backup programs are a life saver!